Your collection day(s) may have changed. Please see the letter you received in the mail for your collection day. If you did not receive a letter, please contact us.

• Residential trash service is for normal household trash and should not include construction and/or remodeling debris.
• Be sure to follow waste acceptance guidelines carefully.
• Please bag all your trash before putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
• Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
• Please limit weight of the trash in your cart to 200 pounds or less and limit your trash bags to 30 gallons or less and 30 pounds or less.

Every Granger customer has a collection day, not a collection time. We will always communicate with you ahead of time if we need to change your collection day for any reason. However, due to various factors, we can’t guarantee that your trash will be picked up at the same time every week. The best way to ensure it is collected is to put it out the night before your collection day. For more information on why you have a collection day, not a collection time, read our blog post.

Acceptable materials for Granger curbside recycling include boxboard; cardboard; mixed paper; metal cans and foil; plastic bottles, tubs, jugs and containers; and clear and colored glass.

Find schedule information for recycling here.

• Les’s customers should continue using their current carts. They will be replaced with Granger carts at a later date.
• All Granger carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
• When you first receive your cart, you may notice that the lid does not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.

How you place your cart is important. It means your collection will be accomplished most efficiently and in the safest way possible for our associates. Please follow these guidelines when placing your cart at the street.

Download a copy of the cart placement flyer

For more on cart placement, see our blog post.

Please treat your cart nicely! We ask that you don’t overload it or place anything that could damage it (hot ashes, for example) in your cart.

Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.

You can find more suggestions in our blog post. And once it is dirty and smelly, it’s simple to clean it. For step-by-step instructions, read our blog post.

If a new cart shows up at your home, it may be because our driver has noticed some damage to the cart. For those rare situations when you actually need your cart replaced, you can request a new cart by filling out the request form.

We are happy to collect larger items that don’t fit in your cart, but you must schedule and prepay for these items at least 48 hours in advance of your service day. Please complete the bulk request form or call 1-888-947-2643.

Unfortunately, we are unable to collect large items from customers in Kent County.

If you are going to be away from your home for a period of at least three months, you can put your service on hold. Please note, requests to put service on hold must be submitted at least two business days prior to the hold taking effect using the Put My Service on Hold form. Requests to restart service should be made by completing the Resume Service Form at least a week prior to desired service resume date. You can put your service on hold a maximum of twice per year.

• Be sure your cart and bags are not obstructed or buried by snow.
• Keep your cart out of the street to avoid any plow truck casualties.
• Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
• Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.

Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.

In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.

For more information, read our blog post.