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Posted on: October 20, 2023
10/20/2023 @ All Day -
Current and upcoming weather conditions may cause delays to service for residential customers. If we are unable to service your account this week due to weather or road conditions, we will pick up any extras on your next collection day. Thanks for your patience as we work to service customers while keeping our workers safe.
We are experiencing some challenges servicing our customers north of Grand Rapids and will likely continue to do so with the snow that’s forecasted for later this week. Please be patient with us. If we are unable to service you this week, we’ll be happy to pick up any extras at no charge on your next scheduled service day.
We are currently experiencing problems with our phone system. We are working to get this situation resolved as quickly as possible. If you need to contact us at this time, please do so electronically. We apologize for any inconvenience.
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
We are currently experiencing technical difficulties with our recycling calendars that is prohibiting them from populating correctly. We are working to resolve this issue as quickly as possible.
Please note, you can still go to the page for your community to access your recycling guidelines. Additionally, this issue does not affect the calendars for Kent or Ottawa County, which are in .pdf format.
We apologize for any inconvenience. We appreciate your patience as we work to resolve this issue.
We are currently having issues with our phone system. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience. If you must contact us at this time, please contact us electronically.
For the safety of our associates, we have suspended collection of bulk items (furniture, appliances, etc.) until further notice. Any bulk pickups already scheduled will be completed, but may be on a different day with a different truck. If you have small appliances to dispose of, you may still set them out for collection as long as they will fit in your cart with the lid closed. Remember, you can still bring these items to one of our Disposal Centers. Visit /self-haul-disposal/ for information, including directions, hours and pricing.
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If you would like to request service, please call 616-647-1400.
Green Valley’s online bill payment portal is no longer active, while we are transitioning account information to Granger.
If you were going to pay an outstanding bill today, please use one of the alternate payment methods below:
1. Call in payment to 616-647-1400 or 1-877-977-3783
2. Mail in payment to PO Box 602, Comstock Park, MI 49321
You will be able to register an online account with Granger once you receive your first invoice from us. Thank you for your patience.