New Customer Guide

Granger's residential trash collection in mid-Michigan

Welcome to Granger!

We're excited to begin providing service to you. To help make the transition smooth, we have a few things to share with you.

Explore the information below to learn more about your new service. Please note, all information on this page may not apply for those in communities which have contracted with Granger for services.


Trash Service Guidelines
  • Residential trash service is for normal household trash and does not include construction and/or remodeling debris.
  • Be sure to follow waste acceptance guidelines carefully.
  • Please bag all your trash, even if you have a cart. This helps ensure we can contain the trash when it’s being dumped.
  • Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
  • Place long items like broom handles, curtain rods, etc. on the ground beside the trash.
  • Please limit weight of the trash in your cart to 200 pounds or less and limit your trash bags to 30 gallons or less and 30 pounds or less.
When To Put Your Items Out
Every Granger customer has a collection day, not a collection time. We will always communicate with you ahead of time if we need to change your collection day for any reason.

However, due to various factors, we can’t guarantee that your trash, recycling or yard waste will be picked up at the same time every week. The best way to ensure it is collected is to put it out the night before your scheduled collection day.

For more information on why you have a collection day, not a collection time, read our blog post.

Extra/Oversized Trash

If you just have a little extra trash, you can put it out on collection day. Please note that any bags over and above your bag limit and any non-bagged items placed outside your cart may incur additional charges.

For a large volume of extra trash or for items that are too large to fit in your cart, consider these options:

  • Bulk item collection is available in some areas. Collection should be scheduled ahead of time and will include an extra charge. Find out more here.
  • Large temporary containers are available in much of our service territory for large cleanup, remodeling and construction projects. Find out more here.
  • Granger operates three Disposal Centers for self-hauling of trash and large item disposal. For directions, pricing and hours, go to our self-haul page.
Recycling Guidelines

Recycling collection (curbside with a cart or blue bag) is available in limited areas. If you are interested in adding recycling, please complete the request service form to confirm service is available at your address.

  • Recyclables do not need to be sorted.
  • Do not bag recyclables. Put them loose in your recycling cart (Curby Recycler).
  • Follow the specific recycling guidelines for your area. Items that are not accepted may be left. Find recycling guidelines for your area here.
Yard Waste Guidelines

Yard waste collection is available in limited areas. If you are interested in adding yard waste, please complete the request service form to confirm service is available at your address.

  • Yard waste will only be collected in a Granger yard waste cart, paper yard waste bags or small bundles. No personal containers are allowed.
  • Brush and tree trimmings should be no longer than 4′ and less than 2″ in diameter. Tie with string or twine into 12″ bundles.
  • Animal waste, rocks, dirt, sod, plastic and other trash should not be mixed in with yard waste.
  • Limit the weight of your cart to 200 lbs. Paper yard waste bags should not weigh more than 30 lbs.
Winter Collection Guidelines
  • Be sure your cart and bags are not obstructed or buried by snow.
  • Keep your cart out of the street to avoid any plow truck casualties.
  • Make sure your cart can be closed all the way so snow and rain can't get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
  • Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.
Putting Your Service on Hold

If you are going to be gone from your home for more than two consecutive weeks, you can put your service on hold while you're gone. This is generally used by those who spend a significant portion of the year somewhere else, such as Florida or Arizona.

To put your service on hold, please fill out the Put My Service on Hold form at least three business days before you wish to start holding your service.

When you are getting ready to return, you will need to fill out the Resume Service form at least a week before you wish to start receiving service again.

Missed Collections

Occasionally, your trash, recycling or yard waste won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.

In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.

For more information, read our blog post.

General Information
  • All carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
  • Please note that non-commercial grade carts, barrels or other containers are not meant to withstand weekly use and Granger cannot be responsible for damage to these personal containers.
  • When you first receive your cart, you may notice that the lid does not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.
Cart Placement
How you place your cart is important. It means your collection will be accomplished most efficiently and in the safest way possible for our associates. Please follow these guidelines when placing your cart at the street.

Download a copy of the cart placement flyer

For more on cart placement, see our blog post.

Caring for Carts
Please treat your cart nicely! We ask that you don’t overload it or place anything that could damage it (hot ashes, for example) in your cart.

Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.

You can find more suggestions in our blog post. And once it is dirty and smelly, it’s simple to clean it. For step-by-step instructions, read our blog post.

Replacement
If a new cart shows up at your home, it may be because our driver has noticed some damage to the cart. For those rare situations when you actually need your cart replaced, you can request a new cart by filling out the request form.

Billing
Residential customers are billed quarterly in advance for trash service (and recycling service if they have it.) Yard waste customers are billed annually for this service and the charge is included in their regular trash bill. Bills are sent on the first of the month (or the following Monday if the first falls on a weekend) and are due on the 25th of the month.
Surcharges
Please note, a state/county/local surcharge and a variable fuel surcharge are added to each invoice. Learn more about these surcharges here.
Additional Fees
We assess the following certain ancillary fees when applicable.

Fee Description Fee Amount
Returned Payment Fee $30
Cart Not Returned Upon Cancellation of Service $100
Cart Exchange Due to Customer Damage $100
Account Reactivation after Closure for Nonpayment $30
Cart Removal Fee upon Account Closure $40
Paperless Billing
After you receive your first invoice from Granger, you may sign up to receive your invoices electronically. This convenient, environmentally friendly option is the best way to receive your invoices from Granger.

Sign Up for Paperless Billing

Payment Options
Autopayment
Spend even less time thinking about your trash service when you use this convenient payment method! With autopay, your card is automatically charged when your bill is due. To sign up, give us a call at 1-888-947-2643.

Online Bill Pay
You can pay your bill quickly and conveniently using our Customer Portal.

By Mail
Be sure to make your check out to Granger Waste and write your Granger account number in the memo. Send your check to: P.O. Box 22213, Lansing, MI 48909-22213.

By Phone
Call our office at 517-372-2800 or 1-888-947-2643 to pay your bill over the phone.

Nonpayment
If you are unable to pay your bill when it is due, please contact us to let us know. We will do our best to work with you to avoid an interruption in service. However, if your bill remains unpaid, there will be late fees and we will have to discontinue your service.

Holiday Schedule

If the holiday falls on a weekday, services on and after the holiday will run one day behind for the remainder of the week. If the holiday falls on a weekend, there will be no delay to service.

Granger observes the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
Weather Delays
While we will always do our best to service you on your collection day, on rare occasions, we may be unable to service your account or may delay service due to challenging weather conditions which impair our access or compromise the safety of our associates.

When that happens, we will do our best to notify you by phone or email and will be happy to pick up any extras you have on your next scheduled collection day.

In very rare cases of extreme weather conditions, we may cancel service completely for the day and push collections to the following day. When this happens, we will post updates on our website and Facebook page.

Access Issues
At times, due to construction or other factors which limit or prohibit access, we may be unable to service your account. When this happens, we may request that you bring your items to a cross street for collection or delay service until the following week. We will do our best to communicate these circumstances using email or phone.

Sign Up for Holiday/Service Reminders Via Email

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