FAQ Categories: Pricing/Billing/Payment Information
Will my rate remain the same or can I expect price adjustments?
Posted on: December 8, 2025
Granger evaluates rates periodically to ensure we can continue providing safe, reliable and environmentally responsible service. Like many service providers, we experience rising operational costs. Rate adjustments allow us to maintain high service standards and safety for our associates while continuing to operate responsibly.
Can I pay my bill in person?
Posted on: April 29, 2024
Granger doesn’t accept in-person bill payment. However, we do offer a number of convenient options for paying your bill: Sign up for our automated bill payment, Curby Quick Pay. We’ll keep your card on file and it will be automatically charged each time your bill is due. Set up an account in our convenient Customer Portal.... Continue reading
Can I pay my bill using cash?
Posted on: April 29, 2024
We accept debit cards, credit cards or checks for payment. We do not accept cash.
How do I access the Customer Portal?
Posted on: February 3, 2023
You can access the Customer Portal here. You may want to bookmark it for future use. You can also access the Portal from any page on our website by clicking on the Customer Portal link at the top right corner of each page on our website (next to the Request Service button).
What do I do if I forget my password for the Customer Portal?
Posted on: February 3, 2023
If you forget your password for the Customer Portal, click the “Forgot your password?” link below the login to be sent a link to reset your password. We will not be able to retrieve your password for you.
What can I use the Customer Portal for?
Posted on: February 3, 2023
The Customer Portal can be used for the following useful activities and more: Viewing your amount due Paying your bill Setting up autopay Seeing old invoices and payments Viewing services and route schedule
Can I pay my bill using my bank account through the Customer Portal?
Posted on: February 3, 2023
Yes! You can make a payment in the Customer Portal using either a credit card or your bank account number. Better yet, you can sign up for autopay (using either of these payment methods) in the Portal to make bill payment as convenient and simple as possible.
I previously used your Account Manager. Can I use the same credentials to log in to the new Customer Portal?
Posted on: February 3, 2023
The Customer Portal is a completely different system, so you will not be able to use your old credentials. You will need to set up an account before using the Customer Portal for the first time.
How do you create an account in the Customer Portal?
Posted on: February 3, 2023
The first time you use the Portal, you will need to set up an account using your account number and billing address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number after the... Continue reading
How do I get an account number to set up my Customer Portal account?
Posted on: February 3, 2023
You can find your account number on your last invoice. New customers who haven’t yet received an invoice should refer to the welcome email they received when they signed up for service to access their account number. If you can’t find your account number, contact us at [email protected] or use the chat function located in... Continue reading
How do you create an account in the Customer Portal?
Posted on: February 3, 2023
The first time you use the Portal, you will need to set up an account using your account number and your service address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number or... Continue reading
What additional fees can I expect to pay?
Posted on: January 9, 2023
We assess the following ancillary fees when applicable. Returned Payment Fee: $30 Late Fee (assessed if bill not paid by the 25th of the month due): $10 Paper Processing Fee (assessed for paper bills): $2.95 Cart Not Returned Upon Cancellation of Service: $100 Cart Exchange Due to Customer Damage: $100 Account Reactivation after Closure for... Continue reading
What is the fuel surcharge on my bill?
Posted on: June 30, 2022
The fuel surcharge is a recurring fee that is a variable percentage of all invoice charges except the state/county/local surcharges. It is not a tax, surcharge or fee mandated by or remitted to, any governmental or regulatory agency. This surcharge is intended to help Granger Waste Services recover fuel costs associated with the operation of... Continue reading
What forms of payment do you accept at Disposal Centers?
Posted on: July 21, 2020
Credit cards and debit cards are accepted for payment at Disposal Centers. No cash or checks are accepted.
How can I pay my bill?
Posted on: July 14, 2020
There are several convenient ways to pay your Granger bill. Sign up for our automated bill payment, Curby Quick Pay. We’ll keep your card on file and it will be automatically charged each time your bill is due. Set up an account in our convenient Customer Portal. You will need your account number and service... Continue reading