Q:  Why are we changing to monthly billing?

A: Your experience is so important to us, and we want to do everything we can to make sure it’s the best it can be. Getting a monthly bill should make it much easier for you to plan and budget. 

Q: What if I don’t want to switch? Can I keep paying my bill quarterly?

A: Although all customers will be switched to monthly billing, you can always choose to pay your bill ahead. When you receive your monthly bill, you should feel free to pay for three months. Then you won’t receive another bill again until that credit has been used up.

Q: What’s my new billing date?

A: Once switched over, you’ll be billed on the 1st of every month.

Q: How will the switch affect pricing?

A: The switch will not directly affect your pricing. You’ll still get the same great service at the same great value–just be billed for one month at a time instead of three months. Hopefully, this makes your budgeting process easier too!

Q: With the switch to monthly billing, will I be billed three times as much for the fuel surcharge?

A: Actually, the fuel surcharge is calculated as a percentage of your bill, so since your bills will be smaller, your surcharge will be smaller too. The amount of the total surcharge will not be higher—it will just be spread out between three bills.

 

Q: With the switch to monthly billing, will I get billed three times as much for the state/county/local fees?

A: Actually, the state/county/local fees are calculated as a percentage of your bill, so since your bills will be smaller, your fees will be smaller too. The amount of the total state/county/local fees will not be higher, it will just be spread out between three bills.

Q: With the switch to monthly billing, will I be being charged a late fee every time my bill is late?

A: Yes. You have the potential for being charged a late fee for every late bill that is $30 or more. But a great way to avoid that is to sign up for autopay. Then you know your bill is taken care of each month and you don’t have to worry about any late fees. And since your bill is only for one month of service, your autopay each month is more manageable and easier to plan for. You can easily sign up for autopay in your Customer Portal account.

Q: Do I have to switch to paperless billing?

A: You don’t have to switch, but switching is better for your wallet and the environment. If you switch, you’ll avoid a $2.95 paper processing charge on each paper bill you receive.

Q: How do I switch to paperless billing?

A: You can easily make the switch by logging into your Customer Portal account.