FAQ Categories: Pricing/Billing/Payment Information
What is the state/county/local surcharge on my bill?
Posted on: April 29, 2019
Waste generated in Michigan is subject to state, county and local surcharges. These are pass through surcharges, which means the authorizing agencies place the responsibility on companies like Granger that manage your waste to collect them and then pay them to the agency. These fees are structured differently and have a variety of purposes. As... Continue reading
What is the bulk item charge on my bill for?
Posted on: May 25, 2016
You may see LARGE BULK ITEM CHARGE or SMALL BULK ITEM CHARGE on your invoice. These charges refer to items that don’t fit in your bags or Curby cart, such as appliances (large bulk), furniture (large bulk), microwaves (small bulk) or shop vacs (small bulk). Collection of these items is not included in your monthly... Continue reading
Why is there an extra bag charge on my bill?
Posted on: May 25, 2016
Whenever you exceed the number of bags allowed with your service, you will see a charge for each extra bag. If you’re unsure of how many bags you’re allowed to set out or feel you have been incorrectly charged, please contact us.
Where can I find prices for your services?
Posted on: April 13, 2016
Pricing varies based on a number of factors. To determine the pricing for residential service at your address, simply enter it into the location search box on the request service page. For commercial services, fill out this form at we’ll be happy to give you a price quote.
What should I do if I can’t pay my bill?
Posted on: February 8, 2016
If you find you can’t pay your bill, please call our office at 517-372-2800 or 1-888-947-2643 to let us know. We will do our best to work with you to avoid a service interruption.
When is my bill due?
Posted on: February 8, 2016
All residential and commercial customers are billed monthly. The payment due date can be found on your invoice.