Archives: FAQ
What size bag should I use for my trash?
Posted on: March 23, 2023
Please use trash bags that are 30-gallon size or smaller.
How do I access the Customer Portal?
Posted on: February 3, 2023
You can access the Customer Portal here. You may want to bookmark it for future use. You can also access the Portal from any page on our website by clicking on the Customer Portal link at the top right corner of each page on our website (next to the Request Service button).
What do I do if I forget my password for the Customer Portal?
Posted on: February 3, 2023
If you forget your password for the Customer Portal, click the “Forgot your password?” link below the login to be sent a link to reset your password. We will not be able to retrieve your password for you.
What can I use the Customer Portal for?
Posted on: February 3, 2023
The Customer Portal can be used for the following useful activities and more: Viewing your amount due Paying your bill Setting up autopay Seeing old invoices and payments Viewing services and route schedule
Can I pay my bill using my bank account through the Customer Portal?
Posted on: February 3, 2023
Yes! You can make a payment in the Customer Portal using either a credit card or your bank account number. Better yet, you can sign up for autopay (using either of these payment methods) in the Portal to make bill payment as convenient and simple as possible.
I previously used your Account Manager. Can I use the same credentials to log in to the new Customer Portal?
Posted on: February 3, 2023
The Customer Portal is a completely different system, so you will not be able to use your old credentials. You will need to set up an account before using the Customer Portal for the first time.
How do you create an account in the Customer Portal?
Posted on: February 3, 2023
The first time you use the Portal, you will need to set up an account using your account number and billing address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number after the... Continue reading
How do I get an account number to set up my Customer Portal account?
Posted on: February 3, 2023
You can find your account number on your last invoice. New customers who haven’t yet received an invoice should refer to the welcome email they received when they signed up for service to access their account number. If you can’t find your account number, contact us at [email protected] or use the chat function located in... Continue reading
How do you create an account in the Customer Portal?
Posted on: February 3, 2023
The first time you use the Portal, you will need to set up an account using your account number and your service address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number or... Continue reading
What additional fees can I expect to pay?
Posted on: January 9, 2023
We assess the following certain ancillary fees when applicable. Returned Payment Fee: $30 Cart Not Returned Upon Cancellation of Service: $100 Cart Exchange Due to Customer Damage: $100 Account Reactivation after Closure for Nonpayment: $30 Cart Removal Fee upon Account Closure: $60 Overload Fee for Commercial Containers: $25 (assessed if material is at least one... Continue reading
What is the fuel surcharge on my bill?
Posted on: June 30, 2022
The fuel surcharge is a recurring fee that is a variable percentage of all invoice charges except the state/county/local surcharges. It is not a tax, surcharge or fee mandated by or remitted to, any governmental or regulatory agency. This surcharge is intended to help Granger Waste Services recover fuel costs associated with the operation of... Continue reading
Can I just put my yard waste in the trash?
Posted on: July 21, 2020
It is against the law to dispose of yard waste in a landfill in Michigan. Please dispose of yard waste responsibly.
Can I schedule a one-time pickup for yard waste?
Posted on: July 21, 2020
Unfortunately, we do not offer one-time yard waste pickup. If you need to dispose of yard waste only once or a few times each year, you may bring it to one of our Disposal Centers.
Can I bundle brush and tree trimmings?
Posted on: July 21, 2020
Yes. Bundles should be 12 inches in diameter or smaller.