Archives: FAQ
How do you create an account in the Customer Portal?
Posted on: February 3, 2023
The first time you use the Portal, you will need to set up an account using your account number and billing address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number after the... Continue reading
How do I get an account number to set up my Customer Portal account?
Posted on: February 3, 2023
You can find your account number on your last invoice. New customers who haven’t yet received an invoice should refer to the welcome email they received when they signed up for service to access their account number. If you can’t find your account number, contact us at [email protected] or use the chat function located in... Continue reading
How do you create an account in the Customer Portal?
Posted on: February 3, 2023
The first time you use the Portal, you will need to set up an account using your account number and your service address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number or... Continue reading
What additional fees can I expect to pay?
Posted on: January 9, 2023
We assess the following ancillary fees when applicable. Returned Payment Fee: $30 Late Fee (assessed if bill not paid by the 25th of the month due): $10 Paper Processing Fee (assessed for paper bills): $2.95 Cart Not Returned Upon Cancellation of Service: $100 Cart Exchange Due to Customer Damage: $100 Account Reactivation after Closure for... Continue reading
What is the fuel surcharge on my bill?
Posted on: June 30, 2022
The fuel surcharge is a recurring fee that is a variable percentage of all invoice charges except the state/county/local surcharges. It is not a tax, surcharge or fee mandated by or remitted to, any governmental or regulatory agency. This surcharge is intended to help Granger Waste Services recover fuel costs associated with the operation of... Continue reading
Can I just put my yard waste in the trash?
Posted on: July 21, 2020
It is against the law to dispose of yard waste in a landfill in Michigan. Please dispose of yard waste responsibly.
Can I schedule a one-time pickup for yard waste?
Posted on: July 21, 2020
Unfortunately, we do not offer one-time yard waste pickup. If you need to dispose of yard waste only once or a few times each year, you may bring it to one of our Disposal Centers.
Can I bundle brush and tree trimmings?
Posted on: July 21, 2020
Yes. Bundles should be 12 inches in diameter or smaller.
Should I bag my yard waste before putting it in my yard waste cart?
Posted on: July 21, 2020
No. Please put only unbagged yard waste in your cart.
What can I put in my yard waste collection?
Posted on: July 21, 2020
Approved items for yard waste disposal include the following: Leaves Grass clippings Brush and tree trimmings (no longer than 4 feet and less than 2 inches in diameter) Please do not include trash, animal waste, sod, twine or plastic with yard waste.
Do I have to use a cart for yard waste?
Posted on: July 21, 2020
No. If you prefer you may use paper yard waste bags, but you may not use personal containers or plastic bags.
Can I cancel my yard waste service once the season has started?
Posted on: July 21, 2020
You can cancel your service if necessary, but a refund for the seasonal charge will not be issued for the unused service.
Do I have to sign up for an entire season of yard waste collection?
Posted on: July 21, 2020
Yes. You must sign up and pre-pay for an entire season of yard waste collection. You may begin service after the season has started, but the yard waste subscription rate is the same.
Do I have to sign up for yard waste service?
Posted on: July 21, 2020
Yes. If you’d like to find out if yard waste collection is available in your area and get a quote for adding that service, fill out the request service form (link here).
Is yard waste collected year-round?
Posted on: July 21, 2020
No. Yard waste is collected from April through November each year.