Archives: FAQ
Do I automatically get recycling with my trash service?
Posted on: July 21, 2020
Unless you are under a municipal contract that includes recycling, you will need to add recycling to your service if you would like to use it. To find out if recycling is available in your area and get a quote for service, complete the request service form.
Can any Granger customer use recycling service?
Posted on: July 21, 2020
Curbside recycling is available in limited areas.
Can I dispose of needles and other sharps materials in my trash?
Posted on: July 21, 2020
Curbside trash collection is not the preferred method for disposing of sharps, but we do accept them as long as they are packaged appropriately. For packaging instructions and other methods of disposal, read our blog post.
Can I use my own container for trash pickup?
Posted on: July 21, 2020
We ask that you not use personal containers for trash pickup. Our carts are commercial-grade containers that are made to put up with the wear and tear of being serviced every week. If you don’t have a Granger cart or have trash that doesn’t fit in your cart, please use trash bags (30 gallons or... Continue reading
Is there a weight limit on my trash?
Posted on: July 21, 2020
To prevent injuries and damage to our equipment, all bags should weigh no more than 30 pounds and all carts should weigh no more than 200 pounds.
Do I need to bag my trash?
Posted on: July 21, 2020
We prefer that you bag all your trash, even if it is going in your cart. This helps keep it contained as it is being dumped in the truck. All pet waste should be double bagged.
What forms of payment do you accept at Disposal Centers?
Posted on: July 21, 2020
Credit cards and debit cards are accepted for payment at Disposal Centers. No cash or checks are accepted.
How can I pay my bill?
Posted on: July 14, 2020
There are several convenient ways to pay your Granger bill. Sign up for our automated bill payment, Curby Quick Pay. Weâll keep your card on file and it will be automatically charged each time your bill is due. Set up an account in our convenient Customer Portal. You will need your account number and service... Continue reading
What are the terms of my Granger service?
Posted on: July 14, 2020
For information on terms and conditions, please visit our Terms and Conditions page.
What is the state/county/local surcharge on my bill?
Posted on: April 29, 2019
Waste generated in Michigan is subject to state, county and local surcharges. These are pass through surcharges, which means the authorizing agencies place the responsibility on companies like Granger that manage your waste to collect them and then pay them to the agency. These fees are structured differently and have a variety of purposes. As... Continue reading
What should I do if thereâs trash in my cart that isnât mine?
Posted on: March 28, 2017
Once in a while, you may find that one of your neighbors is putting trash in your cart. And although it might be fun to play detective for a while, unfortunately, our customer service representatives and drivers canât track down the culprit for you. If you happen to find some evidence (like a piece of... Continue reading
What if my cart disappears?
Posted on: March 28, 2017
If you know you are paid up on your bill, we probably didnât take your cart. And as unlikely as it may seem, carts do get stolen occasionally. If your cart comes up missing, use our cart request form. Request a New Cart
What should I do if my cart breaks?
Posted on: March 28, 2017
Luckily, having cart service with Granger means your cart will be replaced free of charge in most cases. If your cart is in need of repair, contact us and weâll deliver another cart to you on our next delivery day. Request a New Cart
What should I do if my cart smells? Can I get a replacement?
Posted on: March 28, 2017
Your Curby cart is bound to smell less than pleasant at some point. Thatâs what happens when you put trash in something. Though we donât replace carts because they smell, we have a few suggestions for keeping your cart smelling fresher: Bag all your trash. This will help keep your cart cleaner. Partially fill the... Continue reading
Collection Details
Posted on: December 28, 2016
COLLECTION DAY Residents in Kent County won’t see any immediate changes to collection days. If you live outside of Kent County, please refer to the letter mailed from Granger with your new collection day. If you have not received a letter, please contact us. CONTAINERS If you have a Green Valley container, keep using it!... Continue reading