Lean more about using our Customer Portal by reading these frequently asked questions.
How do I access the Customer Portal?
You can access the Customer Portal here. You may want to bookmark it for future use. You can also access the Portal from any page on our website by clicking on the Customer Portal link at the top right corner of each page on our website.
How do you create an account in the Customer Portal?
The first time you use the Portal, you will need to set up an account using your account number and service address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number after the initial setup.
How do I get an account number to set up my account?
You can find both your account number on your last invoice. If you don’t have an invoice, contact us at [email protected] or use the chat function located in the bottom right corner of each page on our website to request your account number invoice number. (Please note, web chat is only available Monday – Friday, 9 a.m. – 3 p.m.
I previously used your Account Manager. Can I use the same credentials to log in to the new Customer Portal?
The Customer Portal is a completely different system, so you will not be able to use your old credentials. You will need to set up an account before using the Customer Portal for the first time.
What can I use the Customer Portal for?
The Customer Portal can be used for the following useful activities and more:
- Viewing your amount due
- Paying your bill
- Seeing old invoices and payments
- Viewing services and route schedule
- Scheduling a seasonal hold
- Setting up or modifying your autopay
- Signing up for paperless billing
How can I pay my bill online?
You can pay your bill online in our Customer Portal. You will first need to set up an account.
How can I pay my bill in the Portal?
You can pay your bill with ACH to transfer funds from your bank account or you can use a credit card.
How do I use the Portal to set up or change my autopay?
To sign up for autopay, simply log in to the Portal and click on the orange “Sign Up for Autopay” button in the top right corner. Then complete the form using your payment preference.
To change your autopay, log into the Portal and click on the Change Autopay link in the Account Balance box. Then complete the form using your updated payment information. Alternatively, you can click on the Payments button on the left sidebar. Then click on the “Change Autopay” button near the top of the page and complete the form using your updated payment information.
How can I tell if I am already on autopay?
There are two places in the Portal to view your autopay status. If you are on autopay, you will see the statement “You have autopay enabled.” directly under the green “Make a Payment” button in the Account Balance box on your dashboard. Additionally, you will see the statement “Autopay is enabled” directly under the heading on the payments page.
How do I use the Portal to set up paperless billing?
To sign up for paperless billing, simply log in to the Portal and click on the orange “Sign Up for Paperless Billing” button in the top right corner.
How do I put my service on a seasonal hold?
To put your service on seasonal hold, log into the Portal and click on the Services button on the left sidebar. Then click on the “New Seasonal Hold” button on the top right corner or the page. (Please note, you may pause your service twice in one calendar year. The service hold start date must be at least three days from the day you submit your request and you must request a seasonal hold for a minimum of two months.)
What do I do if I forget my password?
If you forget your password, click the “Forgot your password?” link below the login to be sent a link to reset your password. We will not be able to retrieve your password for you.