WELCOME TO GRANGER WASTE SERVICES!

As a family-owned, Michigan-based provider, Granger Waste Services is proud to welcome customers from Sherrod Service and Sunny Bay.

We’re excited to begin providing service to you. To help make the transition smooth, please review the information below to learn more about your new service.

By accepting Granger service, you indicate agreement to our terms and conditions. To view, download and print our complete Terms and Conditions, go to our Terms and Conditions page.

CUSTOMER GUIDE

After you receive your first Granger bill, you can use your account number and billing address to create an account in the Granger Customer Portal. This is the most convenient way to manage your account.



Collection Day

Your collection day(s) may have changed. Please see the letter you received in the mail for your collection day. If you did not receive a letter, please contact us.

Trash Service Guidelines

  • Residential trash service is for normal household trash and should not include construction and/or remodeling debris.
  • Be sure to follow waste acceptance guidelines carefully.
  • Please bag all your trash before putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
  • Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
  • Please limit weight of the trash in your cart to 200 pounds or less and limit your trash bags to 30 gallons or less and 30 pounds or less.
When To Put Your Items Out
Due to various factors, we can’t guarantee that your trash will be picked up at the same time every week. The best way to ensure it is collected is to put it out the night before your collection day. For more information, read our blog post.

General Cart Information

  • Please continue using your Sherrod cart. It will be replaced with a Granger cart at a later date.
  • If you do not have a Sherrod cart and previously used bag service and/or personal containers, we will deliver a Granger cart to you soon. We ask that you begin using this cart immediately as we will no longer service your personal container.
  • All Sherrod and Granger carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
  • When you first receive your cart, you may notice that the lid does not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.
Cart Placement
How you place your cart is important. It means your collection will be accomplished most efficiently and in the safest way possible for our associates. Please follow these guidelines when placing your cart at the street.

Download a copy of the cart placement flyer

For more on cart placement, see our blog post.

Caring for Carts
Please treat your cart nicely! We ask that you don’t overload it or place anything that could damage it (hot ashes, for example) in your cart.

Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.

You can find more suggestions in our blog post. And once it is dirty and smelly, it’s simple to clean it. For step-by-step instructions, read our blog post.

Cart Replacement
If a new cart shows up at your home, it may be because our driver has noticed some damage to the cart. For those rare situations when you actually need your cart replaced, you can request a new cart by filling out the request form.
Oversized Trash

We are happy to collect larger items that don’t fit in your cart. To schedule and pay for collection, log in to your Customer Portal account and look for the “Bulk Pickup” button on your dashboard.

Seasonal Hold
If you are going to be away from your home for a period of at least two months, you can put your service on hold. Please note, requests to put service on hold must be submitted at least two business days prior to the hold taking effect. You can put your service on hold a maximum of twice per year. Request a seasonal hold in your Granger Customer Portal account.
Winter Collection Guidelines

  • Be sure your cart and bags are not obstructed or buried by snow.
  • Keep your cart out of the street to avoid any plow truck casualties.
  • Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
  • Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.
Missed Collections

Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.

In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.

For more information, read our blog post.




Collection Day
Your collection day(s) may have changed. Please see the letter you received in the mail for your collection day. If you did not receive a letter, please contact us.

Containers
We will continue using your Sunny Bay container, but will be exchanging it for a Granger container very soon.
Collection Tips

  • Please use your commercial container for normal trash items only, not for bulk items (e.g., appliances, furniture, etc.) or construction or demolition materials.
  • Be sure to follow waste acceptance guidelines carefully.
  • To ensure we can service your container safely, please don’t overload it. If you frequently have too much trash to fit in your container, you may want to move up to a larger container or more frequent service. Contact our office for options.
  • Please be sure there are no vehicles or other items in front of your container on your collection day(s).
Winter Collection Guidelines
  • Your container should not be obstructed or buried by snow.
  • The path to your container should be clear and salted.
  • The gates for your trash/recycling enclosure must be able to swing open fully without being obstructed.
  • Your trash/recycling enclosure should be shoveled and salted.
  • Steep grades and icy conditions may prevent us from emptying your container.
  • Trash can freeze in the bottom of your container and prevent us from emptying it completely.
    • Terms and Conditions

    By accepting Granger service, commercial customers indicate agreement to our terms and conditions. To view, download and print our complete Terms and Conditions, go to our Terms and Conditions page.


    Invoices

    You will be billed on a monthly billing cycle with Granger. You will receive your first invoice from Granger in August unless you have paid ahead.

    Autopay

    Spend even less time thinking about your trash service when you use this convenient payment method! When you receive your first invoice from Granger, you will be given simple instructions for setting up autopay.

    Online Bill Payment

    Pay your bill conveniently and securely with our Customer Portal.

    Other Payment Methods

    Mail your payment using the envelope provided with your invoice to P.O. Box 22213, Lansing, MI 48909-2213.

    Pay with a debit card, credit card or check by phone at 1-888-947-2643 or 517-372-2800.

    Paperless Billing

    Convenient, environmentally friendly paperless billing is the best way to receive your invoices from Granger. You can sign up for it in your Customer Portal account.

    Additional Fees
    Please be aware that you may be charged the following fees.

    Returned Payment Fee: $30
    Late Fee (assessed if bill not paid by the 25th of the month due): $10
    Cart Not Returned Upon Cancellation of Service: $100
    Cart Exchange Due to Customer Damage: $100
    Account Reactivation after Closure for Nonpayment: $30
    Overload Fee for Commercial Containers: $25 (assessed if material is at least one foot above the top of the container)



    Holiday Schedule

    If the holiday falls on a weekday, services on and after the holiday will run one day behind for the remainder of the week. If the holiday falls on a weekend, there will be no delay to service.

    Granger observes the following holidays:

    • New Year’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day
    Weather Delays
    While we will always do our best to service you on your collection day, on rare occasions, we may be unable to service your account or may delay service due to challenging weather conditions which impair our access or compromise the safety of our associates. When that happens, we will do our best to notify you by phone or email and will be happy to pick up any extras you have on your next scheduled collection day.

    In very rare cases of extreme weather conditions, we may cancel service completely for the day and push collections to the following day. If this occurs, we will post updates on our website and Facebook page.

    Access Issues
    At times, due to construction or other factors which limit or prohibit access, we may be unable to service your account. We may request that you bring your items to a cross street for collection or delay service until the following week. We will do our best to communicate these circumstances using email or phone.