Frequently Asked Questions About the Granger Customer Portal

By Andrea Davis on February 1, 2023

Lean more about using our Customer Portal by reading these frequently asked questions..


How do you create an account in the Customer Portal?
The first time you use the Portal, you will need to set up an account using your account number and an invoice number. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number or invoice number after the initial setup.

How do I get an account number and invoice number to set up my account?
You can find both your account number and an invoice number on your last invoice. If you don’t have an invoice, contact us at [email protected] or use the chat function located in the bottom right corner of each page on our website to request your account number and/or invoice number. (Please note, web chat is only available Monday – Friday, 9 a.m. – 3 p.m.

I previously used your Account Manager. Can I use the same credentials to log in to the new Customer Portal?
The Customer Portal is a completely different system, so you will not be able to use your old credentials. You will need to set up an account before using the Customer Portal for the first time.

How can I pay my bill online?
You can pay your bill online in our Customer Portal. You will first need to set up an account.

Can I pay my bill using my bank account?
Currently, you can only pay your bill using a credit card. However, the ability to pay your bill using your bank account will be available in the near future.

What can I use the Customer Portal for?
The Customer Portal can be used for the following useful activities and more:

  • Viewing your amount due
  • Paying your bill
  • Seeing old invoices and payments
  • Viewing services and route schedule

Additional features, including setting up and making changes to your autopay, are on their way soon.

What do I do if I forget my password?
If you forget your password, click the “Forgot your password?” link below the login to be sent a link to reset your password. We will not be able to retrieve your password for you.

How do I access the Customer Portal?
You can access the Customer Portal here. You may want to bookmark it for future use. You can also access the Portal from any page on our website by clicking on the Customer Portal link at the top right corner of each page on our website.