CITY OF CARSON CITY
Granger Waste Services is proud to be the exclusive waste hauler for the City of Carson City.
We appreciate the opportunity to provide service for your community.
- Trash service includes weekly collection with a cart. If you have large items that don’t fit in your cart, see the section called “Oversized Trash” for instructions.
- Residential trash service is for normal household trash and does not include construction and/or remodeling debris.
- Be sure to follow waste acceptance guidelines carefully.
- Please bag all your trash before putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
- Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
- Please limit weight of the trash in your cart to 200 pounds or less.
- We will not collect trash from personal containers.
For more information on why you have a collection day, not a collection time, read our blog post.
As part of your service, you may dispose of one bulk item (mattresses, stoves, refrigerators, etc.) per month for no additional charge. These items are collected from your area on Tuesdays. To have your item collected, you must contact us at least 48 hours in advance by completing the bulk request form or calling 1-888-947-2643.
- Be sure your cart and bags are not obstructed or buried by snow.
- Keep your cart out of the street to avoid any plow truck casualties.
- Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
- Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.
Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.
In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.
For more information, read our blog post.
- All carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
- When you first receive your cart, you may notice that the lid does not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.
For more on cart placement, see our blog post.
Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.
Residential customers are billed quarterly in advance for trash service. Bills are sent on the first of the month (or the following Monday if the first falls on a weekend) and are due on the 25th of the month.
Paperless billing is a convenient, environmentally friendly option and is the best way to receive your invoices from Granger.
Spend even less time thinking about your trash service when you use this convenient payment method! With autopay, your card is automatically charged when your bill is due. To sign up, give us a call at 1-888-947-2643.
Online Bill Pay
Pay your bill conveniently and securely with our Customer Portal.
Be sure to make your check out to Granger Waste and write your Granger account number in the memo. Send your check to: P.O. Box 22213, Lansing, MI 48909-22213.
Call our office at 1-888-947-2643 to pay your bill over the phone.
If you are unable to pay your bill when it is due, please contact us to let us know. We will do our best to work with you to avoid an interruption in service. However, if your bill remains unpaid, there will be late fees and we will have to discontinue your service.
If the holiday falls on a weekday, services on and after the holiday will run one day behind for the remainder of the week. If the holiday falls on a weekend, there will be no delay to service.
Granger observes the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
When that happens, we will do our best to notify you by phone or email and will be happy to pick up any extras you have on your next scheduled collection day.
In very rare cases of extreme weather conditions, we may cancel service completely for the day and push collections to the following day. When this happens, we will post updates on our website and Facebook page.