CITY OF ITHACA

Granger Waste Services is proud to be the exclusive waste hauler for the City of Ithaca.

We appreciate the opportunity to provide service for your community.

City of Ithaca logo

We are pleased to provide weekly trash collection to residents. Additional services, such as large item disposal and dumpster rental are also available.

CUSTOMER GUIDE

 



Trash Service Guidelines

  • Trash service includes weekly collection with a cart. If you have additional bags of trash or large items that don’t fit in your cart, see the sections called “Extra Bags” or “Oversized Trash” for instructions.
  • Residential trash service is for normal household trash and does not include construction and/or remodeling debris.
  • Be sure to follow waste acceptance guidelines carefully.
  • Please bag all your trash before putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
  • Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
  • Please limit weight of the trash in your cart to 200 pounds or less and limit your trash bags to 30 gallons or less and 30 pounds or less.
When To Put Your Items Out
Every Granger customer has a collection day, not a collection time. We will always communicate with you ahead of time if we need to change your collection day for any reason. However, due to various factors, we can’t guarantee that your trash will be picked up at the same time every week. The best way to ensure it is collected is to put it out by 7 a.m. on your collection day.

For more information on why you have a collection day, not a collection time, read our blog post.

Bag Tags

Bag tags are used by residents 60 and older for pay-as-you-throw trash collection without a cart. One bag tag must also be placed on each extra bag put out by any resident with cart service.

Bag tags can be purchased from the City of Ithaca or Ric’s Food Center for $2 each. You can also purchase them from our website here.

Extra Bags

You may place up to three additional bags of trash outside your cart each week. However, you must place a bag tag on each additional bag you want collected.

Oversized Trash

Collection of one bulk item (mattresses, stoves, refrigerators, etc.) each week is included with your service. However, you must contact us 48 hours in advance to schedule the pickup by completing the bulk request form or calling 1-888-947-2643.

We pick up bulk items in Ithaca on Fridays. Please contact us by noon on Wednesday for collection that Friday.

Winter Collection Guidelines

  • Be sure your cart and bags are not obstructed or buried by snow.
  • Keep your cart out of the street to avoid any plow truck casualties.
  • Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
  • Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.
Missed Collections

Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.

In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.

For more information, read our blog post.




General Information

  • All carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
  • When you first receive your cart, you may notice that the lid does not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.
Cart Placement
How you place your cart is important. It means your collection will be accomplished most efficiently and in the safest way possible for our associates. Please follow these guidelines when placing your cart at the street.

Download a copy of the cart placement flyer

For more on cart placement, see our blog post.

Caring for Carts
Please treat your cart nicely! We ask that you don’t overload it or place anything that could damage it (hot ashes, for example) in your cart.

Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.

You can find more suggestions in our blog post. And once it is dirty and smelly, it’s simple to clean it. For step-by-step instructions, read our blog post.

Replacement
If a new cart shows up at your home, it may be because our driver has noticed some damage to the cart. For those rare situations when you actually need your cart replaced, you can request a new cart by filling out the request form.


The following options are available to Ithaca residents for drop-off recycling:

Isabella County Recycling Drop-off
4208 E River Road
Mt Pleasant, MI  48858
989-773-9631
Hours: Monday – Friday,  8 a.m. – 5 p.m.; Saturday, 8 a.m. – 1:30 p.m.

Granger Waste Services Recycling Drop-off
16936 Wood Road
Lansing, MI  48906
Open 24 hours, 7 days a week



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Billing

Residential customers are billed quarterly in advance for trash service. Bills are sent on the first of the month (or the following Monday if the first falls on a weekend) and are due on the 25th of the month.

Paperless Billing

Paperless billing is a convenient, environmentally friendly option and is the best way to receive your invoices from Granger.

Sign Up for Paperless Billing

Autopayment
Spend even less time thinking about your trash service when you use this convenient payment method! With autopay, your card is automatically charged when your bill is due. To sign up, give us a call at 1-888-947-2643.

Payment Options

Autopayment
Spend even less time thinking about your trash service when you use this convenient payment method! With autopay, your card is automatically charged when your bill is due.

Online Bill Pay
Pay your bill conveniently and securely.

By Mail
Be sure to make your check out to Granger Waste and write your Granger account number in the memo. Send your check to: P.O. Box 22213, Lansing, MI 48909-22213.

By Phone
Call our office at 1-888-947-2643 to pay your bill over the phone.

Nonpayment

If you are unable to pay your bill when it is due, please contact us to let us know. We will do our best to work with you to avoid an interruption in service. However, if your bill remains unpaid, there will be late fees and we will have to discontinue your service.



Holiday Schedule

If the holiday falls on a weekday, services on and after the holiday will run one day behind for the remainder of the week. If the holiday falls on a weekend, there will be no delay to service.

Granger observes the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
Weather Delays
While we will always do our best to service you on your collection day, on rare occasions, we may be unable to service your account or may delay service due to challenging weather conditions which impair our access or compromise the safety of our associates.

When that happens, we will do our best to notify you by phone or email and will be happy to pick up any extras you have on your next scheduled collection day.

In very rare cases of extreme weather conditions, we may cancel service completely for the day and push collections to the following day. When this happens, we will post updates on our website and Facebook page.

Access Issues
At times, due to construction or other factors which limit or prohibit access, we may be unable to service your account. When this happens, we may request that you bring your items to a cross street for collection or delay service until the following week. We will do our best to communicate these circumstances using email or phone.

Sign Up for Holiday/Service Reminders Via Email