CITY OF PORTLAND
Granger Waste Services is proud to be the exclusive waste hauler for the City of Portland.
We appreciate the opportunity to provide service for your community.
- Trash service includes weekly collection with a regular cart service or small cart service. Regular cart service includes three additional bags outside the cart each week. Small cart service includes only what will fit in the cart. If you have additional bags of trash or large items that don’t fit in your cart, see “Extra/Oversized Trash” for instructions.
- Residential trash service is for normal household trash and does not include construction and/or remodeling debris.
- Be sure to follow waste acceptance guidelines carefully.
- Please bag all your trash before putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
- Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
- Please limit weight of the trash in your cart to 200 pounds or less and limit your trash bags to 30 gallons or less and 30 pounds or less.
For more information on why you have a collection day, not a collection time, read our blog post.
Instead of cart service, residents may choose pay-as-you-throw bag tag service for collection without a cart. Each bag set out for disposal must have a tag.
Bag tags can be purchased from the City.
We are happy to collect occasional extra bags (more than what is included with your service level) or larger items that don’t fit in your cart, but you must schedule and prepay for these items at least 48 hours in advance of your service day. Please complete the bulk request form or call 1-888-947-2643.
Recycling is collected every other week using your Curby Recycler cart (with the yellow lid).
- Recyclables do not need to be sorted.
- Do not bag recyclables. Put them loose in your recycling cart (Curby Recycler).
- Accepted items include cardboard; plastic bottles, tubs, jugs and containers; mixed paper; metal cans and aluminum; and boxboard. Items that are not accepted may be left. More specific recycling guidelines and a collection calendar can be found here.
- Be sure your cart and bags are not obstructed or buried by snow.
- Keep your cart out of the street to avoid any plow truck casualties.
- Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
- Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.
Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.
In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.
For more information, read our blog post.
- All carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
- When you first receive your cart, you may notice that the lid does not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.
For more on cart placement, see our blog post.
Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.
Residents are billed for service by the City of Portland. For billing questions, please contact the City at 517-647-3205.
If the holiday falls on a weekday, services on and after the holiday will run one day behind for the remainder of the week. If the holiday falls on a weekend, there will be no delay to service.
Granger observes the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
When that happens, we will do our best to notify you by phone or email and will be happy to pick up any extras you have on your next scheduled collection day.
In very rare cases of extreme weather conditions, we may cancel service completely for the day and push collections to the following day. When this happens, we will post updates on our website and Facebook page.