• Trash service includes weekly collection with a cart. Customers with a regular cart may put up to three extra bags outside your cart each week for no additional charge.
• Residential trash service is for normal household trash and does not include construction and/or remodeling debris.
• Be sure to follow waste acceptance guidelines carefully.
• Please bag all your trash, even if you are putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
• Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
• Place long items like broom handles, curtain rods, etc. on the ground beside the trash.
• We will not service any personal containers.
• Please limit weight of the trash in your cart to 200 pounds or less and limit your trash bags to 30 gallons or less and 30 pounds or less.

Every Granger customer has a collection day, not a collection time. We will always communicate with you ahead of time if we need to change your collection day for any reason. However, due to various factors, we can’t guarantee that your trash will be picked up at the same time every week. The best way to ensure it is collected is to put it out by 7 a.m. on your collection day.

For more information on why you have a collection day, not a collection time, read our blog post.

If you have extra bags (more than your service level allows), please contact us at 1-888-947-2643 to prepay for collection.

One bulk item per month is included in your service. You can dispose of additional bulk items, but you must prepay for them. For collection of bulk items (mattresses, stoves, refrigerators, etc.) please contact us in advance by completing the bulk request form or calling 1-888-947-2643.

Recycling is collected every other week. Collection is single-stream, which means everything can go in your cart all together and doesn’t need to be sorted.

Accepted items include: corrugated cardboard; plastic jugs, tubs & containers; mixed paper; metal cans & foil; boxboard; and clear & colored glass bottles & containers. Find detailed guidelines and a recycling calendar here.

• Be sure your cart and bags are not obstructed or buried by snow.
• Keep your cart out of the street to avoid any plow truck casualties.
• Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
• Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.

Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.

In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.

For more information, read our blog post.