VILLAGE OF SAND LAKE

Granger Waste Services is proud to be the exclusive waste hauler for the Village of Sand Lake.

We appreciate the opportunity to provide service for your community.

Sand Lake final

We are pleased to provide weekly trash collection and every four week recycling collection to residents. 

CUSTOMER GUIDE

 



Collection Schedule

Trash and recycling are both collected on Thursdays. Trash is collected weekly. Recycling is collected every four weeks. Download a recycling calendar here.

Trash Service Guidelines

  • Trash service includes weekly collection with a cart.
  • Residential trash service is for normal household trash and does not include construction and/or remodeling debris.
  • Be sure to follow waste acceptance guidelines carefully.
  • Please bag all your trash before putting it in your cart. This helps ensure we can contain the trash when it’s being dumped.
  • Double bag loose waste like kitty litter, animal waste, sawdust, ashes, insulation and packing peanuts.
  • We will not service any personal containers.
  • Please limit weight of the trash in your cart to 200 pounds or less.
When To Put Your Items Out
Every Granger customer has a collection day, not a collection time. We will always communicate with you ahead of time if we need to change your collection day for any reason. However, due to various factors, we can’t guarantee that your trash will be picked up at the same time every week. The best way to ensure it is collected is to put it out the night before your collection day. For more information on why you have a collection day, not a collection time, read our blog post.
Recycling

Recycling is collected every four weeks. (Download a recycling calendar here.) Collection is single-stream, which means everything can go in your cart (YELLOW LID) all together and doesn’t need to be sorted. Please do not bag your recyclables.

Accepted items include: corrugated cardboard; plastic jugs, tubs & containers; mixed paper; metal cans & foil; boxboard; and clear & colored glass bottles & containers.

Winter Collection Guidelines

  • Be sure your cart and bags are not obstructed or buried by snow.
  • Keep your cart out of the street to avoid any plow truck casualties.
  • Make sure your cart can be closed all the way so snow and rain can’t get in. This will help keep the contents from freezing. Whenever trash is frozen to the container, we may have trouble emptying all of it.
  • Remember that uncontrollable weather situations, such as steep grades that are icy or snowy, dirt roads that become very icy, lack of turnaround space due to areas not plowed, very low wind chill factor, reduced visibility due to blizzard conditions or freezing rain or closed or unplowed roads with deep snow, may affect our ability to service your account.
Missed Collections

Occasionally, your trash won’t get picked up on your collection day. There may be a good reason for the delay, such as not being out when the truck was at your house or a holiday or weather delay, but it could be a mistake on our part.

In most cases, we won’t be able to return to your house that week, but we’ll be happy to pick up any extras on your next collection day. If you’re not sure why your collection was missed or can’t wait until the next collection, please contact us.

For more information, read our blog post.




General Information

  • Use the cart with the BROWN lid for TRASH. Use the cart with the YELLOW lid for RECYCLING.
  • All carts are the property of Granger, but are yours to use for the duration of your service with us. That’s good news for you because it means that if your cart is damaged due to our actions or normal wear and tear, we’ll replace it.
  • When you first receive your carts, you may notice that the lids do not close completely. This is a result of the way carts are stored and transported and is only temporary. The lid will return to its normal position after a few days.
Cart Placement
How you place your cart is important. It means your collection will be accomplished most efficiently and in the safest way possible for our associates. Please follow these guidelines when placing your cart at the street.

Download a copy of the cart placement flyer

For more on cart placement, see our blog post.

Caring for Carts
Please treat your cart nicely! We ask that you don’t overload it or place anything that could damage it (hot ashes, for example) in your cart.

Just like anything else that holds trash, carts can get smelly. Please don’t ask us to replace your cart because it smells. Bagging all your trash and cleaning the cart periodically will help with odor issues.

You can find more suggestions in our blog post. And once it is dirty and smelly, it’s simple to clean it. For step-by-step instructions, read our blog post.

Replacement
If a new cart shows up at your home, it may be because our driver has noticed some damage to the cart. For those rare situations when you actually need your cart replaced, you can request a new cart by filling out the request form.


You will be billed for your service by the Village of Sand Lake. Please direct all billing questions to the Village at 616-636-8854.



Holiday Schedule

If the holiday falls on a weekday, services on and after the holiday will run one day behind for the remainder of the week. If the holiday falls on a weekend, there will be no delay to service.

Granger observes the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
Weather Delays

While we will always do our best to service you on your collection day, on rare occasions, we may be unable to service your account or may delay service due to challenging weather conditions which impair our access or compromise the safety of our associates. When that happens, we will do our best to notify you by phone or email and will be happy to pick up any extras you have on your next scheduled collection day.

In very rare cases of extreme weather conditions, we may cancel service completely for the day and push collections to the following day. When this happens, we will post updates on our website and Facebook page.

Access Issues
At times, due to construction or other factors which limit or prohibit access, we may be unable to service your account. When this happens, we may request that you bring your items to a cross street for collection or delay service until the following week. We will do our best to communicate these circumstances using email or phone.

Sign Up for Holiday/Service Reminders Via Email