- Pricing/Billing/Payment Information
- 1. Where can I find prices for your services?
Due to a number of variables, it's difficult for us to post pricing on our website. However, we'd be happy to give you a price quote. Just fill out the Request Service form and customer service will respond with a no-obligation quote for service. If you would prefer to request pricing over the phone or via email, you can do so by calling 1-888-947-2643 or [email protected].
- 2. When is my bill due?
- 3. How do you create an account in the Customer Portal?
The first time you use the Portal, you will need to set up an account using your account number and service address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number after the initial setup.
- 4. I previously used your Account Manager. Can I use the same credentials to log in to the new Customer Portal?
- 5. Can I pay my bill using my bank account through the Customer Portal?
- 6. What can I use the Customer Portal for?
The Customer Portal can be used for the following useful activities and more:
- Viewing your amount due
- Paying your bill
- Seeing old invoices and payments
- Viewing services and route schedule
Additional features, including setting up and making changes to your autopay, are on their way soon.
- 7. What do I do if I forget my password for the Customer Portal?
If you forget your password for the Customer Portal, click the “Forgot your password?” link below the login to be sent a link to reset your password. We will not be able to retrieve your password for you.
- 8. How do I access the Customer Portal?
You can access the Customer Portal here. You may want to bookmark it for future use. You can also access the Portal from any page on our website by clicking on the Customer Portal link at the top right corner of each page on our website (next to the Request Service button).
- 9. How can I pay my bill?
There are several convenient ways to pay your Granger bill.
- Sign up for our automated bill payment, Curby Quick Pay. We’ll keep your card on file and it will be automatically charged each time your bill is due.
- Set up an account in our convenient Customer Portal. You will need your account number and service address. Once your account is set up, you can pay bills, view invoices and your service schedule and much more!
- Use our automated phone payment system by calling 1-888-947-2643 and following the prompts. You’ll need your account number and invoice number.
- Mail your payment to Granger, P.O. Box 2213, Lansing, MI 48906-22213.
- 10. Can I pay my bill in person?
Granger has no on-site payment centers. We ask that you pay your bill in the one of the convenient ways listed above.
- 11. Why are there three monthly charges on my bill?
Residential customers are all billed on a quarterly basis. Each charge is for a separate month. For example, bills mailed in January will include charges for January, February and March.
- 12. Why is there an extra bag charge on my bill?
Whenever you exceed the number of bags allowed with your service, you will see a charge for each extra bag. If you’re unsure of how many bags you’re allowed to set out or feel you have been incorrectly charged, please contact us.
- 13. What is the bulk item charge on my bill for?
You may see LARGE BULK ITEM CHARGE or SMALL BULK ITEM CHARGE on your invoice. These charges refer to items that don’t fit in your bags or Curby cart, such as appliances (large bulk), furniture (large bulk), microwaves (small bulk) or shop vacs (small bulk). Collection of these items is not included in your monthly charge for trash collection. If you believe this charge was made in error, please contact us.
- 14. What should I do if I can't pay my bill?
If you find you can't pay your bill, please call our office at 517-372-2800 or 1-888-947-2643 to let us know. We will do our best to work with you to avoid a service interruption.
- 15. What forms of payment do you accept at Disposal Centers?
Credit cards and debit cards are accepted for payment at Disposal Centers. No cash or checks are accepted.
- 16. What is the state/county/local surcharge on my bill?
Waste generated in Michigan is subject to state, county and local surcharges. These are pass through surcharges, which means the authorizing agencies place the responsibility on companies like Granger that manage your waste to collect them and then pay them to the agency. These fees are structured differently and have a variety of purposes. As a result, Granger Waste Services assesses state, county and local surcharges on customer invoices, currently 3.0% of all invoice charges.
This charge allows Granger Waste Services to collectively recover a portion of its overall enterprise-wide costs associated with host community fees, government surcharges and ordinance fees paid to municipal or other governmental authorities or agencies to engage in the waste collection, transfer, processing, disposal, treatment and/or recycling business. The amount or percentage of the surcharge fee is not specifically tied to the direct or indirect costs to service a specific customer account, but to Granger’s overall applicable enterprise-wide governmental costs for all customers, whether they pay this charge or not.
- 17. What is the fuel surcharge on my bill?
The fuel surcharge is a recurring fee that is a variable percentage of all invoice charges except the state/county/local surcharges. It is not a tax, surcharge or fee mandated by or remitted to, any governmental or regulatory agency. This surcharge is intended to help Granger Waste Services recover fuel costs associated with the operation of its collection, transfer, landfill and recycling services and facilities.
More information can be found here.
- 18. What additional fees can I expect to pay?
We assess the following certain ancillary fees when applicable.
Returned Payment Fee: $30
Cart Not Returned Upon Cancellation of Service: $100
Cart Exchange Due to Customer Damage: $100
Account Reactivation after Closure for Nonpayment: $30
Cart Removal Fee upon Account Closure: $40
Overload Fee for Commercial Containers: $25 (assessed if material is at least one foot above the top of the container)
- 19. How do you create an account in the Customer Portal?
The first time you use the Portal, you will need to set up an account using your account number and your service address. Once you have done this, you will create a username and password you will use to log in to the Portal on future visits. You will not need your account number or invoice number after the initial setup.
- 20. How do I get an account number to set up my Customer Portal account?
You can find your account number on your last invoice. New customers who haven't yet received an invoice should refer to the welcome email they received when they signed up for service to access their account number. If you can't find your account number, contact us at [email protected] or use the chat function located in the bottom right corner of each page on our website to request your account number invoice number. (Please note, web chat is only available Monday – Friday, 9 a.m. – 3 p.m.)